Membership Concierge II

About the role

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements

• Skilled at multi‑tasking, delivering high quality customer service, service recovery and verbal communication
• Comfortable working in a fast‑paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor
• Education: High School graduate or equivalent
• Years of Experience: Minimum of 1‑2 years of experience in customer service or sales
• Licenses / Certifications / Registrations: Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Skills

• Bachelor’s Degree in Hospitality (preferred)