Membership Concierge II (4pm-12am)

About the role

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Minimum Required Qualifications

• Skilled at multi‑tasking, delivering high‑quality customer service, service recovery and verbal communication.
• Comfortable working in a fast‑paced environment and able to stand for 4 hours at a time.
• Friendly and outgoing demeanor.
• High school graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion to serve others and effective communication skills.

Preferred Requirements

• Bachelor’s Degree in Hospitality.

Pay

This is an hourly position with wages starting at $16.25 and up to $20.25, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match (21 years of age and older).
• Training and professional development.
• Paid sick leave where required by law.

Full‑time team members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage.
• Short‑term and long‑term disability insurance.
• Life insurance.
• Pre‑tax flexible spending and dependent care plans.
• Parental leave and adoption assistance.
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave.
• Deferred compensation plan, if the team member meets the required income threshold.