Membership Associate

About the role

The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.

The YMCA of Greater Brandywine (YGBW) is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all. YGBW was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year.

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensures compliance with all YGBW policies and standard operating procedures.
• Performs other related duties as assigned.
• Physically perform all skills required of a lifeguard.
• Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility.
• Remain alert with no lapses of consciousness.
• See and observe all sections of an assigned zone or area of responsibility.

Requirements

• High school diploma or GED preferred.
• Must be at least 18 years of age or older.
• Experience with children preferred.
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire.
• Availability: Mondays 4:30 am - 9 am (opening), Tuesdays 1 - 5 pm, Wednesdays 11 - 2 pm.

Benefits

• Free family YMCA membership, including outdoor pools.
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees.
• Babysitting while you work (up to 4 hours per day).
• Generous program discounts on childcare, camp, youth sports, swimming lessons, and everyday essentials like home, auto, and pet insurance on our employee marketplace.
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program.
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University.
• Career development and paid training.
• Unlimited referral bonus beginning at $300.