Membership Associate

About Us

The YMCA of Greater Brandywine (YGBW) is an association of nine YMCAs serving Chester County. Named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year, YGBW is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs them to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensures compliance with all YGBW policies and standard operating procedures.
• Performs other related duties as assigned.

Requirements

• High school diploma or GED preferred.
• Must be at least 15 years of age or older.
• Experience with children preferred.
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire.

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically perform all skills required of a lifeguard.
• Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility.
• Remain alert with no lapses of consciousness.
• See and observe all sections of an assigned zone or area of responsibility.

Benefits

• Free family YMCA membership, including outdoor pools.
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees.
• Babysitting while you work (up to 4 hours per day).
• Generous program discounts on childcare, camp, youth sports, swimming lessons, and everyday essentials like home, auto, and pet insurance on our employee marketplace.
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program.
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University.
• Career development and paid training.
• Unlimited referral bonus beginning at $300.