Membership and Chapters Manager

Responsibilities

• Develop and execute strategies to attract, retain, and engage diverse members.
• Oversee the administrative functions of the membership program, including registration, renewals, and database management.
• Collaborate with other team members to create and deliver valuable membership benefits.
• Foster strong relationships with current and potential members through effective communication and engagement initiatives.
• Coordinate with the Training Manager to integrate membership offerings into training programs.
• Recruit a Chapter Task Force to strengthen chapter structure and align roles and responsibilities.
• Provide support to chapters in aligning their activities with the organization's goals.
• Facilitate communication and collaboration among chapters to share best practices and initiatives.
• Aid in the establishment of new chapters and provide resources for their successful functioning.
• Maintain accurate membership records in collaboration with other team members.
• Work with the Marketing team member to promote membership benefits and maintain current information on the website.
• Utilize data and analytics to assess membership trends and make informed decisions.
• Collaborate with relevant stakeholders to develop and update Standard Operating Procedures (SOPs) related to membership and chapters.

Qualifications and Requirements

• Minimum of Associates degree.
• Ability to work well independently and self-motivate.
• Strong customer service skills.
• Proven experience in membership management, preferably within a professional association.
• Strong collaborative approach with a focus on supporting and working within a team.
• Excellent communication skills.
• Flexibility, dependability, integrity, and a strong work ethic.
• Willingness to contribute as needed, including occasional evening and weekend work.
• Home-based, virtual work capability with reliable internet access.
• Capacity to be flexible and work across time zones.
• Proficient in Zoom, Google Workspace, and familiarity with databases.
• Nonprofit experience is a plus.
• Familiarity with Association Management Systems is a plus.

Contract Details

• Salary is $42 per hour.
• Maximum 65 hours per month, with opportunities for growth.
• The Membership and Chapters Manager is a contract position; the contractor is responsible for all tax obligations.
• The term of this contract is one year, renewable upon mutual agreement.