Membership Advisor

About the role

The Membership Advisor is appointed by the Membership Director. This role focuses on evaluating and presenting how the club can meet the needs of prospective members using the Sales Makers process.

Responsibilities

• To be informed of current membership sales campaigns and present them intelligently to prospects
• To be knowledgeable of all club activities
• To greet all guests entering the club and arrange a tour or appointment
• To make a minimum of thirty (30) phone contacts per day, allotting 15 - 30 minutes for every hour
• To schedule and confirm a minimum of three (3) appointments daily (not including renewals)
• To fully and legibly complete all membership agreements and accompanying paperwork for each sale
• To complete daily worksheets and submit them to the Membership Director at the end of each shift
• To encourage new member participation through the use of motivational telephone calls
• To establish a rapport with members and be on a first name basis with as many as possible
• To interact in a professional manner with other club staff members
• To maintain a 1-31 file box of all contacts and follow-ups
• To attend ALL sales meetings unless prearranged with the Membership Director
• To further their knowledge of sales techniques through books or tapes
• To inform the control desk of their whereabouts when in the club
• To present a professional demeanor at all times when representing the club
• To be ready for tours and presentations at all times
• Daily Workbook must be in order
• Physical appearance / attire must be up to standards
• Office must be kept in order
• To follow the referral process with each and every sale
• To take at least one hour per day of Corporate Outreach and log all contacts and results in the Corporate Control Log
• To send thank you notes to all greeted guests and joined members within 48 hours

Requirements

• Must be highly motivated
• Excellent communication and interpersonal skills
• Excellent attitude and networking skills
• A comprehensive understanding of Sales Makers operation procedures
• Required Education, Certifications And Experience:
  • Must have experience in sales
  • Experience in a health club or the hospitability industry is preferred
  • College degree preferred
  • CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)