Member Support Specialist

Casual Role

The Member Support Specialist works an early morning, evening, and weekend schedule.

Equipment Inspection

• Visually inspect equipment before class starts to ensure it's in good condition and safe to use.

Studio Tidiness and Equipment Return

• Ensure the studio is tidy and return equipment to the standards set by studio management.

Networking and Promotions

• Participate in networking and community events as needed.
• Support studio promotions to generate new business.

Brand and Standards

• Stay updated with and implement FS8 brand and athletics standards at all times.

Front Desk and Member Relationships

• Establish relationships with current and future members.
• Make sales phone calls (number determined by manager for each shift).
• Follow up on member inquiries during each shift.

Member Experience

• Attend to member needs and ensure a positive experience.

Stocking Supplies

• Stock laundry, studio supplies, and roll towels in preparation for classes.

Industry Evolution

• Be open to evolving with new developments in the fitness industry.

Professionalism

• Wear professional attire and maintain a positive presence in the studio.

Education and Training

• Show passion for learning and attending continued education training.

Punctuality and Reliability

• Be punctual and reliable in your work schedule.

Qualifications

• Valid CPR and First Aid Certificate.
• Excellent customer service skills.
• Effective communication skills.
• In-depth understanding of Pilates, Tone, and Yoga benefits.
• Passion for learning and attending continued education training.
• Punctual and reliable work ethic.

Skills

• Customer service skills.
• Effective communication skills.
• Understanding of Pilates, Tone, and Yoga benefits.
• Ability to stay updated with and implement brand and athletics standards.
• Ability to establish and maintain member relationships.
• Ability to stock supplies and prepare for classes.
• Willingness to learn and adapt to new developments in the fitness industry.
• Punctuality and reliability.

Benefits

• Flexible schedule accommodating early mornings, evenings, and weekends.

Pay

Compensation details not specified.

Schedule

Schedule details not specified.