Member Support Specialist

About the role

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first-time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

Responsibilities

• Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
• Responsible for studio tidiness and returning equipment to standards set by studio management
• Participate in networking/community events as needed and studio promotions to generate new business
• Stay up to date with, and implement FS8 brand and athletics standards at all times
• Work the front desk and establish relationships with current and future members
• Make sales phone calls (number dictated by manager for each shift) and follow up on member inquiries during each shift
• Attend to details during shift to ensure a positive member experience
• Stock laundry, studio supplies, and roll towels in preparation for classes
• Willingness to evolve with new developments in the fitness industry
• Maintain professional attire and presence in the studio
• Represent the elements of the brand

Requirements

• Valid CPR and First Aid Certificate
• Excellent customer service skills
• Professional and effective communication skills
• In-depth understanding of the benefits of Pilates, Tone, and Yoga
• Passion for learning and attending continued education training
• Punctual and reliable