Member Support Specialist - 16th Street

Member Support Specialist Starting Pay: $19.37/hour (based on experience) Schedule: Full-Time, Non-Exempt Base Location: 16th Street Branch Certified Spanish or Somali proficiency may qualify for additional pay. Who We Are At First Alliance Credit Union, we meet people where they are — especially those starting fresh, rebuilding, or navigating financial moments that matter. Our members trust us with their stories, and we take that responsibility seriously. We live our mission every day: We show up. We listen to your story. We provide possibilities. About The Role As a Member Support Specialist, you are the welcoming presence that sets the tone for every member’s experience. You’re often the first point of connection—greeting members, guiding them through their visit, and making sure they feel seen, supported, and confident from the moment they walk in. This role is perfect for someone who enjoys helping others, values meaningful interactions, and takes pride in creating smooth, positive experiences. What You'll Do Welcome members warmly and create a positive, personalized experience from the moment they arriveSupport members with everyday transactions, ensuring accuracy, efficiency, and easeGuide members in using self-service kiosks, building their confidence and independenceListen closely to understand each member’s needs and connect them with the right products, services, or team membersAssist with opening and maintaining basic accounts while clearly explaining features and benefitsAddress questions and resolve concerns with care, professionalism, and strong problem-solving skillsShare feedback and insights to help improve processes and enhance the overall member experienceCollaborate with teammates to ensure consistent, high-quality service across the branchSupport additional responsibilities as needed to keep the branch running smoothly Requirements: Who You Are You care deeply about people and their financial well-beingYou’re adaptable, positive, and comfortable jumping into new environmentsYou communicate clearly, listen well, and build trust quicklyYou’re tech-comfortable and able to keep up in a fast-paced settingFinancial experience is helpful, but your heart for service matters most If you bring certified Spanish or Somali language skills, even better. Why You’ll Love It Here You’ll make a real difference for members who need guidance and hopeYou’ll work with teammates who value Passion, Presence, and PersistenceYou’ll grow your skills while building a meaningful careerYou’ll be supported, trained, and encouraged to learn Benefits include: 401(k) with employer matchMedical, dental, and vision coverageConcierge Medical ProgramPaid Time Off & employee discountsLife insurance & Employee Assistance Program (EAP)