Member Support Representative

This is a regular, full-time, onsite position reporting to the Member Services & Outreach Assistant Manager. Hours: Monday – Friday, 8:00am – 5:00pm.

About the role

Homer Electric Association (HEA) is a member-owned electric utility serving the central and southern areas of the Kenai Peninsula in Alaska. Our Member Support Representatives are our first line of contact with members of the community. They must be friendly and courteous with members on billing and account inquiries and provide information on a variety of subjects relating to membership, electric services, utilities regulations, and tariffs.

Responsibilities

• Accept and process applications either over the phone, in person, or electronically for new and changed membership for electric service.
• Initiate action on member connects, reconnects, change in service, and disconnect service orders.
• Answer member inquiries regarding billing and collections and prepare accurate information for account corrections as needed.
• Resolve billing and service complaints and refer grievances to the appropriate supervisor.
• Perform or assist in the duties of the call center, cashier, bank deposit preparations, and/or receptionist and back-office functions, as assigned.
• Promote new or additional utility services or programs and encourage safe, efficient use of electricity.

Requirements

• Two years of college-level or formal business education; in lieu of a degree, must have four (4) years of additional experience.
• Two years of progressively responsible customer service experience.
• Must submit a valid Alaska Driver’s license within 90 days of hire date and maintain a good driving record.

Benefits

• Family coverage for medical, dental, vision, and prescription.
• Long-term disability insurance.
• Employee Life insurance, two times your annual salary.
• 401(K), Roth, and/or Retirement Account options with employer contributions.
• Pension.
• Employee Assistance Program.
• 12 paid holidays per year.
• Up to 18 days of paid time off, 30 days after three years.
• Tuition assistance.
• Wellness reimbursement.

Pay

$28.32 per hour.

About us

Since 1950, when we energized our first 56 members, our mission has been to safely provide reliable electricity to our members and our community through superior customer service and innovative energy solutions at fair and reasonable prices. We truly believe in the Cooperative values of integrity, accountability, innovation, and commitment to community.