Member Support Lead

About the role

Bible Study Fellowship exists to help people around the world know Jesus Christ more deeply through in-depth, Bible-centered study. We envision a global community of believers transformed by God’s Word—people equipped to live out their faith, strengthen their churches, and impact their communities for the kingdom of God.

Reports To

Director of Member Support and Mobilization

Responsibilities

• Ensure your team is onboarded, trained and familiar with current processes.
• Monitor and respond quickly and effectively to Member Support requests.
• Provide leadership and supervision to Volunteer Member Support Representatives.
• Ensure that the more complex issues are expedited and communicated to appropriate staff.
• Provide Technical Assistance and support to clients on computer systems, hardware and software issues.
• Prepare reports ensuring accurate data.
• Keep accurate records of requests and resolutions.

Requirements

• Personal faith in Jesus Christ and agreement with BSF’s Statement of Faith, policies, and values.
• Minimum 1 year of Customer Service experience.
• Proficiency in videoconferencing and chat applications, workflow software and Microsoft Office (Word, Excel, PowerPoint).
• Minimum 3 years of BSF experience required.
• BSF leadership experience preferred.
• Experience with BSF website and mobile apps preferred.
• Bachelor’s degree preferred

Spiritual Requirements

• A personal relationship with Jesus Christ
• Alignment with BSF’s Statement of Faith, Human Sexuality Policy, Core Values, and Cultural Commitments
• Adherence to biblical conflict-resolution principles (Matthew 18)

Pay

N/A

Schedule

Monday–Thursday, 7:30 a.m.–5:00 p.m. CST, Friday 7:30 – noon.