Member Support Associate

About the role

This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations.

Responsibilities

• Maintain acceptable key performance indicators (KPIs), including responsiveness to call-out and on-call duties, as applicable.
• Contact members to respond to inquiries and service requests or to communicate results and follow-ups.
• Promote SECO Energy products and service programs, ensuring members are informed of offerings that may meet their needs.

Requirements

• Education: Minimum: High School or GED. Preferred: Two (2) year associate’s degree in a business-related field.
• Experience: Minimum: Two (2) years’ recent job-related experience in a customer service or call center capacity. Preferred: Experience in cash handling. Preferred: Experience within an electric utility or related industry.
• Other Requirements: Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone. Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations. A valid Florida driver’s license for local business travel between Call Centers and/or Member Service Centers; must have and maintain an acceptable driving record as determined by SECO Energy.

Qualifications

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone.
• Ability to work irregular hours for assignment completion and flexibility to change scheduling, work overtime or report to work on short notice, call-out and on-call assignments.
• Successful completion of pre-employment background check, physical and drug screen.

Skills

• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Some benefits may be offered, details will be provided in the offer letter.

Pay

Details will be provided in the offer letter.

Schedule

Some schedule options may be available, details will be provided in the offer letter.