Member Success Specialist

About the role

We’re Canvas Credit Union. We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Responsibilities

• Educate our members and non-members alike on how we can help them afford life.
• Absorb analytical skills to help remedy issues.
• Provide meaningful, careful, focused, and ethical lending solutions through active listening.
• Process transactions like deposits, withdrawals, transfers, and payments while keeping confidences.
• Fulfill advanced transactions such as IRAs, CDs, wire transfers, and account disputes.
• Grow our cultural innovation through collaboration and challenging the status quo.
• Share your knowledge on effective practices, competitive intelligences, and business and community opportunities.
• Stand shoulder to shoulder with our members and your Canvas teammates through our peaks and valleys.

Requirements

• You are delightfully off-beat: you’re different and proud of it!
• You are authentic and passionate about helping our Canvas team members.
• You enjoy learning and want a career…not just a paycheck.
• You understand financial and lending products and services.
• You’ve won service excellence awards and earned high fives and fist bumps for your awesomeness.
• You embrace change and seek new ways to serve our members and the community.
• You work well with others, even when things don’t go as planned.

Qualifications

Not specified.

Skills

Not specified.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for discretionary bonus based on results

Pay

The starting pay range for this position is $19.46-$23.29/hourly ($40,476.80-$48,443.20/annual), and final pay rate will be determined based on experience and internal equity factors.

Schedule

You’ll be asked to work a flexible schedule Monday through Saturday - 40 hours per week.