Member Success Partner Apprentice

This apprenticeship offers an opportunity to launch or transition into a career in healthcare technology while earning a competitive salary from day one. You’ll support healthcare organizations nationwide through relationship-focused, consultative service and operational coordination. The role combines hands-on experience with structured learning, mentorship, and exposure to healthcare technology and member success practices.

About the role

The position is fully remote and designed for individuals who are curious, organized, collaborative, and motivated to grow. It provides a strong foundation for long-term career opportunities in healthcare technology and customer success.

Responsibilities

• Support member meetings, check-ins, business reviews, in-services, and other engagements by coordinating schedules, preparing materials, documenting discussions, and tracking follow-up actions.
• Maintain accurate member records, meeting notes, Salesforce entries, contact information, templates, and other operational documentation while supporting data quality.
• Compile reports, review dashboards and member health indicators, and help identify documentation gaps, overdue actions, emerging risks, satisfaction trends, and opportunities for improvement.
• Coordinate with cross-functional teams to gather updates, clarify next steps, route questions, track projects, and support timely resolution of member-related needs.
• Assist with member transitions, onboarding, stabilization, remediation, and operational improvement initiatives, including tracking JIRA-related actions and concerns.
• Contribute to process improvements by identifying opportunities to standardize documentation, communication practices, templates, and tracking tools.
• Participate in a structured apprenticeship program, shadow experienced professionals, develop proficiency with relevant systems, and progressively assume greater responsibility.
• Apply coaching and feedback to strengthen judgment, organization, communication, accountability, and member-centered service skills.

Requirements

• 1–2 years of relevant experience, ideally in coordination, administration, project support, customer service, healthcare operations, technology support, or a related environment.
• Strong organizational and time-management abilities, with demonstrated attention to detail and the ability to manage multiple deadlines, commitments, and follow-up activities.
• Clear, professional written and verbal communication skills, with the ability to build trust and interact effectively with different stakeholders.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, OneNote, and Teams.
• Ability to learn new systems, technologies, workflows, and processes quickly and apply new knowledge effectively.
• A strong commitment to service excellence, collaboration, accountability, and member-centered outcomes.
• Candidates must be legally authorized to work permanently in the United States and must not require employment visa sponsorship now or in the future.
• A high-speed internet connection and dedicated, distraction-free home workspace are required, along with the ability to participate in virtual meetings using video conferencing.

Preferred Qualifications

• Bachelor’s degree in business, healthcare administration, public health, health informatics, communications, or a related discipline.
• Experience in healthcare, community health, health information technology, Epic, customer success, account coordination, or project coordination.
• Familiarity with Salesforce, Tableau, JIRA, SharePoint, or comparable CRM, reporting, ticketing, and collaboration platforms.
• Interest in developing consultative relationship management, executive communication, and strategic customer success skills.

Benefits

• Full-time, fully remote position.
• Structured apprenticeship with hands-on training, mentorship, and professional development.
• Opportunity to build specialized healthcare technology and member success skills.
• Potential career progression into more advanced healthcare technology roles, with increased responsibility and earning potential based on organizational needs and performance.
• Comprehensive employee benefits package.
• Remote work environment with no travel required for this position.
• Exposure to healthcare technology, customer success, reporting, project coordination, and cross-functional collaboration.
• Opportunity to contribute to initiatives supporting healthcare organizations and improving access to care, including in rural and underserved communities.

Pay

Designated salary of $49,939 or $59,927, non-negotiable and consistently applied to support equitable compensation.