Member Success Advocate

About the role

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.

Our values guide how we show up: we obsess over people (helpful, friendly, human); own it to completion; always improve & adapt; always start with “Yes, we can help you”; succeed as a team; detest waste & unnecessary complexity.

The Member Success Advocate role turns complex challenges into positive, meaningful outcomes for members, ensuring every interaction ends with clarity, support, and trust. This is a hands‑on role for someone who enjoys problem‑solving,