Member Specialist Part Time

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locates merchandise, and resolves member issues and concerns.
• Zones and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Reviews member receipts and secures Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology.
• Delivers training on new programs and tools, and provides continuous learning and process improvement opportunities.
• Handles returns, identifies shrink and damages, and ensures the area of responsibility is maintained according to company policies.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by collaborating with managers, co-workers, and business partners.
• Embraces diversity, builds strong relationships, and mentors others to strengthen the team.
• Maintains high standards of integrity, ethics, and compliance, supporting Walmart’s regenerative goals.
• Delivers results with a customer-first mindset and drives continuous improvement.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, such as based on schedule, facility, season, or specific work performed.