Member Specialist - Part time

About the role

Saltbox is on a mission to simplify the hardest parts of running an eCommerce business. Our purpose-built spaces serve as modern headquarters for small to medium-sized businesses in industries like Fashion & Apparel, Health & Beauty, Electronics, and Household Goods. We offer a powerful combination of flexible warehouse suites, offices, and on-site logistics support that empower entrepreneurs to scale with confidence.

As a Member Specialist, you'll wear many hats—from fulfillment and shipping to member hospitality and building upkeep. This isn't a traditional warehouse job. It's a fast-paced, physical, and member-facing role where you'll help real small business owners thrive every day. Whether you're unloading a container, jumping into a kitting project, or answering a service request, you'll be a vital part of our Elastic Workforce (e-Force), supporting logistics needs and operational excellence in your market.

Responsibilities

• Fulfillment & Logistics Support: Receive, unload, and organize inventory and delivery items; Pick, pack, and ship orders accurately and efficiently; Assist with inventory audits, returns processing, and kitting; Track inbound/outbound shipments and escalate issues as needed.
• Building & Facilities: Open and close the building following operational checklists; Maintain cleanliness and readiness across warehouse, kitchen, and shared spaces; Monitor the delivery dock and ensure smooth handoffs with drivers; Perform daily walkthroughs to identify and resolve facility issues.
• Member Support: Offer hands-on support with logistics tasks and suite upkeep; Engage with Members on the floor—answering questions and providing help; Triage member service requests and escalate when needed; Be an on-site ambassador for the Saltbox brand and experience.

Requirements

• Ability to lift up to 50 Lbs (reasonable accommodations provided).
• Comfortable using tools like Slack, Gmail, and MacBooks.
• Physical stamina to bend, climb, and move inventory.
• Prior experience in logistics, fulfillment, or customer-facing roles is a plus.
• Strong written and verbal communication skills.

Qualifications

• Friendly, communicative, and approachable.
• Self-motivated and takes initiative.
• Detail-oriented with strong follow-through.
• Calm under pressure and ready to problem-solve.
• Team player who communicates clearly and kindly.
• Adaptable and quick to switch between tasks.

Benefits

• Paid holidays, vacation time, and paid parental leave.
• Learning and development opportunities.

We value our team and want you to grow as an hourly employee.

Pay

Base pay range of $18 - $19 per hour, depending on location. We adjust compensation to reflect local cost of living.

Schedule

Hours: 10am‑3pm, Monday‑Friday (base availability; may change based on business needs or additional hours).