Member specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

What you'll do...

• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Fulfills safety responsibilities, including conducting safety sweeps and following safety standards.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Limits merchandise and maintains a safe shopping environment.
• Ensures compliance with company policies and procedures.
• Trains and mentors new associates.
• Supports the delivery of new programs and processes.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures area of responsibility is maintained in accordance with company policies and procedures.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources.
• Respects the individual by embracing differences, building strong relationships, and communicating with impact.
• Serves our customers and members by delivering results, balancing short- and long-term priorities, and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and supporting others through change.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Preferred Qualifications

• None listed.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Pay Range

The hourly wage range for this position is $17.00 to $25.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.