MEMBER SPECIALIST

Position Summary

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages.

What you'll do...

• Maintains member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs.
• Affords member service by maintaining selfcheckout area, resolving member issues and concerns, promoting Sams Club products and services, providing guidance and support to members regarding self-service technology, processing member purchases, assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, and assisting members with transactions utilizing selfcheckout area.
• Affords member service by assisting with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Affords member service by assisting with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback.

Respect the Individual

• Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping to attract the best talent.
• Buys into teamwork, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping develop and mentor others, recognizing others contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members

• Delivers results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Benefits

Sam's Club offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• LIVE BETTER U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.