Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

What you'll do...

• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Affords guidance and support to members regarding self-service technology.
• Follows company safety standards, procedures, and guidelines.
• Handles merchandise safely.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Affords assistance with purchasing decisions.
• Limits merchandise.
• Organizes merchandise.
• Affords assistance with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Acknowledges the member and identifies member needs.
• Affords assistance with securing and safeguarding Sam's Club assets and property.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Affords training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities.
• Respects the individual.
• Works as a team.
• Buys into the culture.
• Acts with integrity.
• Serves our customers and members.
• Strives for excellence.
• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies.
• Serves others through change.
• Lives better.
• Offers competitive pay as well as performance-based bonus awards and other great benefits.
• Includes health benefits such as medical, vision, and dental coverage.
• Includes financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Includes paid time off benefits such as PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Includes other benefits such as short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Offers Live Better U, a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• The hourly wage range for this position is $19.00 to $27.00*.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season, or specific work performed.
• Multiple premiums may apply if applicable criteria are met.
• Minimum Qualifications:
  • Retail experience including operating front end equipment (for example, cash register).
  • Working with mobile retail applications.
• Preferred Qualifications:
  • Not specified.

Primary Location

2601 SKYPARK DR, TORRANCE, CA 90505-5313, United States of America