Member Specialist

About the role

Provides member service, maintains the checkout area, resolves member issues and concerns, and promotes Sam's Club products and services. Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures.

Responsibilities

• Provides guidance and support to members regarding self-service technology
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Corrects and reports unsafe situations to facility management
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs
• Assists members with purchasing decisions, locates merchandise, and resolves member issues and concerns
• Zones the area, arranges and organizes merchandise, and assists members with transporting items
• Maintains a safe shopping environment, maintains exit areas, and reviews member receipts
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures
• Ensures compliance with company security and safety practices
• Assists with the training of Member Frontline Services associates on company processes and procedures
• Teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities

Requirements

Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications

Qualifications

No minimum qualifications are listed, but preferred qualifications include retail experience and operating front end equipment.

Benefits

• Competitive pay and performance-based bonus awards
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U, a company-paid education benefit program for full-time and part-time associates

Pay

The hourly wage range for this position is $17.00 to $25.00, with the actual hourly rate equaling or exceeding the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Schedule

No specific schedule is listed, but the position is located at 3724 NORTHPOINTE DR, ZANESVILLE, OH 43701-1768, United States of America