Member Specialist

About the role

Provides member service by maintaining checkout and entrance areas, resolving member issues, promoting products and services, and providing guidance on self-service technology. Processes purchases, assists with payments and returns, and follows company safety and security procedures. May assist with training associates on processes, technology, and new programs.

Responsibilities

• Maintain checkout, entrance, and exit areas; acknowledge members and verify membership cards
• Assist members with purchasing decisions, locate merchandise, and help with transporting items
• Process member purchases; assist with payments, returns, refunds, and exchanges according to company policies for different membership and payment types
• Follow safety standards and procedures, including conducting safety sweeps, correcting unsafe situations, and reporting them to management
• Zone the area; arrange and organize merchandise; identify shrink and damages
• Review member receipts; assist with securing company assets by observing and communicating potential criminal activity per company policies
• Maintain paperwork, logs, and required documentation; execute emergency response procedures
• Assist with training Member Frontline Services associates on processes, procedures, new technology, and new program rollouts; support continuous learning
• Complete work assignments and priorities using policies and data; collaborate with managers, coworkers, customers, and business partners; identify priorities and deadlines; communicate progress; recommend improvement opportunities; adapt to change and feedback
• Embrace differences and foster a culture of belonging; work as a team and build trusting relationships; communicate with impact and positivity
• Strengthen the team by helping, developing, and mentoring others; recognize contributions and accomplishments
• Maintain and promote integrity, ethics, and compliance; model company values; hold self and others accountable; support positive impact for associates, customers, members, and the community
• Act humbly, self-aware, honestly, fairly, and transparently; put customers first; make decisions based on reliable information; balance priorities; consider how work impacts team delivery
• Display curiosity and desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; use new technologies and skills; support others through change

Qualifications

Minimum qualifications: None listed.

Preferred qualifications: Retail experience including operating front-end equipment (for example, cash register); working with mobile retail applications.

Pay

• Hourly wage range: $18.00 to $26.00
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location
• Additional premiums may be paid in amounts from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed (multiple premiums may apply)

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, PPTO (for vacation, sick leave, holidays, or other purposes), parental leave, family care leave, bereavement, jury duty, and voting. Amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U: company-paid education benefit for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates (tuition, books, and fees fully paid)
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits subject to change and plan/program terms

Schedule

Not specified in posting.

Primary location: 2919 MARKET PL, SALINA, KS 67401-8598, United States of America

This response is AI-generated, for reference only.