Member Specialist

This is an exciting entry-level position in our branch network, ideal for candidates interested in working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.

About the role

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be expected to be available during our branch hours of operation: Monday through Friday 8:30am – 5:00pm. We are closed weekends and most holidays.

Requirements

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills.
• Ability to work overtime.
• Ability to travel locally when necessary.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.
• Excellent communication, interpersonal and organizational skills.
• Adaptability to change and ability to meet deadlines.
• A high school diploma or GED.
• Successful completion of background check and drug screening.
• Ability to qualify for Property and Casualty License.

Benefits

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match and Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).
• Paid Volunteer time.

Schedule

Monday through Friday 8:30am – 5:00pm. Closed weekends and most holidays.

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.