Member Solutions Representative (Call Center)
About the Role
We are seeking a Member Solutions Representative to join our Contact Center team and serve as the first point of contact for our members. As a Member Solutions Representative, you will create a positive first impression for members by providing exceptional service over the phone, email, and electronic communication channels.
Responsibilities
- Answer inbound member calls in a professional, courteous, and timely manner
- Assist members with account inquiries, balances, deposits, withdrawals, transfers, and account maintenance
- Troubleshoot online banking, mobile banking, and website-related issues
- Research and resolve member concerns and service requests
- Verify member identity and protect account confidentiality
- Educate members on products and services that best fit their needs
- Process monetary transactions accurately
- Handle inquiries regarding fraudulent activity, travel alerts, and account security
- Navigate multiple software systems simultaneously while documenting interactions
- Meet department goals, call quality expectations, and performance metrics
- Participate in call reviews and performance coaching
- Conduct meaningful member discussions and accurately document interactions
Schedule
Monday - Friday, onsite, with shifts between 8:00 AM - 5:00 PM. Every other Saturday: 9:00 AM - 12:00 PM.
Pay & Benefits
- Competitive pay: $21.00/hr
- Bonus eligibility upon permanent hire
- Comprehensive health, dental, and vision benefits
- Generous PTO and paid holidays
- $250 apparel voucher upon hire
- Bilingual pay differential ($0.50 - $0.75/hour)
- Strong internal promotion opportunities
Qualifications
- 3+ years of customer service experience
- Strong computer proficiency and ability to navigate multiple screens and programs simultaneously
- Typing speed of 40+ WPM
- Ability to multitask in a fast-paced environment
Why Us?
This position serves as an excellent entry point into the financial industry. Many employees use the Contact Center as a pathway into specialized areas such as mortgages, lending, operations, processing, and leadership. If you're looking for a career with growth potential and a company that invests in its employees, we'd love to hear from you.
Job Type & Location
This is a Contract to Hire position based out of Appleton, WI.
About the Company
We are a community-focused organization with a strong local presence, offering a range of financial services to our members. As part of TEKsystems, a leading provider of business and technology services, we are committed to helping our clients activate ideas and solutions to take advantage of new opportunities.