Member Solutions Representative
About the role
Candidates will be required to attend in-person training in our Maitland, FL office for the first 4-6 weeks. Start Dates: We are currently hiring throughout the remainder of 2026 and have multiple training classes planned for the following start dates: 05/04/2026, 06/01/2026, 08/10/2026, 10/05/2026, 10/19/2026, 11/02/2026, 11/30/2026.
Responsibilities
- Serve as the first point of contact for our customers, providing friendly, professional and empathetic assistance.
- Address and resolve customer inquiries and concerns with precision, turning potentially challenging situations into positive experiences.
- Work closely with team members and other departments to continuously improve our processes and enhance the customer journey.
Requirements
- Must have a reliable broadband internet connection (DSL, cable or fiber with 25 Mbps or higher) with the ability to directly connect to a router (wired) if negative call quality is observed when using a wireless connection.
- Satellite, dial-up or personal hot spots are not permitted.
- Ability to handle complex customer interactions, exceptional communication skills, proficient troubleshooting and problem-solving and a commitment to quality.
- Experience: 1-2 years of customer service call center experience preferred.
- Education: High School Diploma or GED is required.
Benefits
- A flexible work environment
- Competitive salaries, paid vacation, and holidays
- Robust professional development programs
- Comprehensive health, wellness, and financial packages
Pay
$16.50 per hour plus a variable pay (performance bonuses)
Schedule
Monday through Friday 11:30 am - 8:00 pm EST (training schedule will be Monday through Friday 9:00 am to 5:00 pm EST for the first 4 - 6 weeks)
Company Information
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals. People First. We pride ourselves in bringing talented people together and treating one another with care. Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
Equal Employment Opportunity
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
AI Technology During Interviews
Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.