Member Solutions Recovery Counselor
Abound Credit Union · Fort Knox, KY · 2 wk ago
OTHR$19.64–$24.55/hrFull-time
About the role
Abound Credit Union is hiring friendly, enthusiastic individuals to carry out collection activities related to delinquent member accounts.
Responsibilities
- Contact members, primarily by phone, whose loan accounts are delinquent and secure acceptable arrangements to bring obligations current.
- Maintain accurate records of contacts and arrangements made.
- Gather and prepare necessary documentation for further collection activity.
- Communicate with a diverse member base.
Requirements
- High school diploma or GED.
- Self-motivation, enthusiasm, and willingness to support others within the Abound team.
- Organized, display attention to detail, and ability to meet deadlines.
- Strong communication skills, whether it’s with management or verbal/written responses to members or other team members.
- Experience using Microsoft products (Excel, Word, Outlook, etc.).
Benefits
- Pension
- Health, Dental, Vision and Other Insurance Coverage
- Paid Personal Time Off
- Paid Holidays
- Life Insurance
- Short and Long-Term Disability
- 401(k) with matching funds
- Tuition Reimbursement
- HSA, FSA, and Dependent Care Spending Accounts
Pay
$19.64 - $24.55/hour