Member Services Staff

John Newcombe Country Club, known for Tennis, boasts a wide variety of fitness equipment, heart-pumping classes, and results-driven workouts in a comfortable, spacious, and inviting atmosphere. Our team inspires members to achieve their fitness and racquet sports goals through programs and classes delivered with the highest quality and personal service. Amenities include Tennis, Fitness, Pickleball, Padel, Café/Bar, Kids Club, and Pool.

About the role

We are growing our Member Services team to provide excellent service to our members and guests every day. The ideal candidate has a hospitality heart, a warm smile, and a knack for making everyone feel welcome. This position requires TABC and Food Handlers licenses.

Pay

$12.00–$15.00 per hour plus tips.

Schedule

• Afternoons/Evenings: 4 pm–9 pm or 2 pm–9 pm
• Weekends: Saturday 7 am–2 pm or 2 pm–7 pm; Sunday 10 am–3 pm or 3 pm–7 pm

Benefits

• Full-time employees receive medical, dental, vision, and life insurance
• 401(k) with company match (all team members eligible)
• Supplemental insurance

Responsibilities

• Properly check in all members and their guests
• Greet each customer with a smile and friendly greeting
• Answer phones professionally
• Book court times, training appointments, and group fitness classes in person and by phone
• Maintain positive relations and rapport with members and guests
• Direct guests to appropriate staff members by understanding all roles
• Handle guest inquiries and complaints responsibly and professionally
• Assist in cleaning and straightening the pro shop
• Manage inventory controls and merchandise sales
• Operate POS/inventory system functions and procedures
• Promote upcoming events and programs
• Prepare blended smoothies and pre-assembled food & beverage items
• Pour wine, beer, liquor, and other beverages
• Wash glassware and utensils after each use
• Serve food to customers at the bar or lounge veranda
• Clean up after customers and maintain work area
• Create attractive displays with bottles and glasses
• Manage inventory of beverages, smoothie ingredients, snacks, and bar supplies
• Enforce all club rules, policies, and procedures
• Follow and complete all opening and closing procedures

Requirements

• High school diploma or GED; or 1–3 months related experience/training; or equivalent combination of education and experience
• Previous customer service experience
• Previous point-of-sale experience
• TABC certification (or ability to obtain upon hire)
• Food Handlers license

Physical Demands

• Frequently stands, uses hands, reaches with hands and arms, talks, or hears
• Regularly walks, sits, climbs, balances, stoops, kneels, crawls, or crouches
• Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds
• Occasionally works in outdoor weather conditions
• Moderate noise level

Skills

• Ability to read and speak English (required for communicating with customers and co-workers, and understanding equipment manuals)
• Retail sales experience (preferred)
• Computer proficiency, including POS systems, Microsoft Office, social media, and tennis-related programs (e.g., tennisdirector.com, Club Automation)