Member Services Representative Weekend

Benefits

Opportunity for advancement
Training & development
Wellness resources
Employee discounts

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing!

Essential Duties And Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detail cleaning in all areas of the facility.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.

Benefits & Perks

• Masks required at all times while in-club.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Full time employees have paid leave to take a break!
• Financial wellness benefit, MyFlexPay.
• FREE Planet Fitness Black Card Membership for every Team Player.
• Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.