Member Services Representative (Part Time)

About the role

Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community. The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches. In this highly visible, member-facing role, you will be the welcoming face of the Y, creating a positive and supportive experience for every person who walks through our doors.

You will work in a fast-paced, people-centered environment where every interaction matters. A warm, friendly presence, strong communication skills, and a genuine passion for helping others are essential to success in this role.

Responsibilities

• Greet and assist members and guests in a friendly, professional manner
• Open the facility and ensure readiness for daily operations
• Process membership check-ins, registrations, and payments accurately
• Maintain knowledge of YMCA programs, services, and policies
• Provide exceptional customer service and support membership engagement and sales
• Assist with membership changes and general inquiries
• Support facility cleanliness and safety procedures

Requirements

• Effective communication, interpersonal and public relations skills
• Strong computer skills and comfort navigating multiple systems with accuracy and efficiency
• Ability to handle financial transactions
• Previous customer service, hospitality, sales, or related experience
• Dependable, punctual, and comfortable working independently in the early morning hours
• Strong communication and problem-solving skills
• Customer service or front desk experience preferred
• Must be able to travel between both YMCA branches
• CPR/AED certification (training provided if not currently certified)
• Are 18 years or older

Skills

• Confident use of technology such as DAXKO, CRM systems, and Microsoft Office
• Problem-solving and ability to make someone’s day better
• Ability to thrive in a fast-paced environment and stay positive under pressure
• Belief in teamwork and living the Y’s core values of caring, honesty, respect, and responsibility
• Flexibility to work at both Summit and Berkeley Heights branches

Pay

The salary range for this position is $17.50 to $19.00 per hour, based on experience.

Schedule

• Various shifts available on weekday evenings and weekends
• Must be scheduled for at least two shifts per week, including at least one weekend shift (may include two weekend shifts if needed and desired)
• Opportunity to work up to 25 hours per week, based on available shifts

Benefits

• Free YMCA membership
• Discounts on Y family membership
• Continued professional training and development courses
• 12% contribution to the YMCA retirement plan upon eligibility

About The Summit Area YMCA

We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.