Member Services Representative (Part-Time)

About the role

The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers.

Responsibilities

• Greets and welcomes credit union members and visitors in a professional and timely manner
• Provides information to current and prospective members on membership eligibility, account types, loan products, and any other services the Credit Union offer
• Communicates information in-person, via email, other written correspondence, and over the telephone to future and current members regarding credit union services or policies
• Handles varying requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received
• Provides information regarding first mortgage loans and applications; conducting the following for second mortgage and loan products: interviewing loan applicants, explaining conditional loan approvals and denials, reviewing loan applications, processing loan requests according to approval and/or loan stipulations with the respective interest rates and terms
• Contacts members to follow up on loan requests; educates members on Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products
• Identifies opportunities to cross-sell credit union products and services based on member needs, thereby contributing to the credit union's growth and member satisfaction

Qualifications and Requirements

• Required Knowledge: Knowledge of general credit union operational procedures to include cash handling, teller job-related duties, member services and loan processes and procedures
• Required Education: Education up to the equivalent of a four-year high school education
• Required Experience: Previous teller experience or member service experience is required
• Skills/Abilities: Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team. Accurate cash handling skills, ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment. Strong customer service skills to include telephone skills, well-organized and attentive to detail.