Member Services Representative - Mid Morning Shifts

About the role

This position is responsible for delivering excellent service to members utilizing processes and technology within a call center.

Responsibilities

• Ensures all customers receive an excellent level of customer service.
• Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs.
• Follows established procedures, processes, and standards for production, productivity, quality, and customer service.
• Mets performance targets for speed, efficiency, and quality.

Requirements

• Minimum of 2 years of experience delivering excellent service in a healthcare or pharmaceutical environment (excluding home healthcare).
• 1 year of Call Center experience.
• Must be available to work 8 hour shifts with starting times between 900 AM to 1030 AM CST.