Member Services Representative

What You’ll Do

• Serve as the “face” and “personal connection” to members in Financial Centers, delivering exceptional member service through engaging communication, accuracy, and efficiency
• Educate members on SECU products and services and make appropriate referrals
• Act as primary lobby leader/concierge, coordinating lobby traffic, managing appointment schedules, and setting realistic wait-time expectations for walk-up members
• Assist members through the Curbside channel, promoting SECU’s alternative delivery channels and modeling self-service behaviors
• Ensure effective referral-based conversations that benefit members and the overall performance of the Financial Center
• Maintain knowledge of SECU (critical measures, strategy), home financial center/surrounding market footprint, the financial services industry, and SECU Brand
• Take accountability for behaviors and results while serving as an effective advisor to members and a team player within the financial center

What We’re Looking For

• College degree preferred
• Proven performance in relationship building and goal attainment in retail banking sector preferred
• Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

Compensation

• Hourly rate range: $18.56 – $27.88
• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

Benefits

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation, and personal leave