Member Services Representative

About The Role

The Member Services Representative will take incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member's eligibility & benefits. The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits. This position is based in our St. George office.

What You'll Do

• Handling client's questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.
• Providing eligibility and benefits to providers offices
• Enrolling new members and clients manually as needed
• Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card
• Ad-hoc help with data clean-up in our system, and other compliance related tasks

Qualifications

• High School diploma or equivalent
• Ability to speak English and Spanish fluently is highly preferred
• Experience in a customer service role, specifically working on a phone que
• Verbal and written communication skills including active listening
• Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)
• Proficient computer skills with the ability to learn new software
• Demonstrate attention to details

Benefits

• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
• Free membership for you and your dependents to Primestin Care Clinic.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Free snacks and regular lunches available onsite.

Pay

The pay range for this role is 20 - 22 USD per hour (STG).