Member Services Representative

Responsibilities

• Responds to member and provider inquires and requests concerning benefits, claims and complaints.
• Records all calls and detail.
• Receives requests for adjustments on claim issues.
• Receives requests for disenrollment.

Requirements

• High School Diploma
• Minimum 6 months call center experience
• Microsoft Word
• Excellent skills in telephone communication and a professional demeanor
• Ability to manage multiple tasks and work consistently in a fast-paced environment

Qualifications

• Must live in the tri-state area (New York, New Jersey, Connecticut, and/or some parts of Pennsylvania)