Member Services Representative

Benefits

Gym Membership
Opportunity for advancement
Training & development
Employee discounts

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Afford support to daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Afford assistance with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Afford support to club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Afford support to club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.
• Follow all company policies, procedures, and standards outlined in the Team Member Handbook.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.
• Current Child and Infant CPR Certification required or ability to obtain certification within a designated timeframe.
• Additional certifications as required by applicable state or local regulations.

Physical Requirements

• Ability to lift up to 10 pounds occasionally.
• Frequent bending, squatting, reaching, and movement throughout the facility.
• Ability to climb ladders or safely assist with club decorations, displays, and promotional materials when needed.

Employment Eligibility

All applicants must possess a high school diploma or equivalent (GED) and be at least 18 years old. Applicants must be legally authorized to work in the United States and must maintain eligibility throughout their employment. Proof of employment authorization and all documentation required for employment verification must be provided upon hire.

Equal Employment Opportunity

Fitness Ventures LLC is committed to fostering an inclusive, diverse, and respectful workplace. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We believe that diverse perspectives strengthen our organization and contribute to a culture where employees and members alike can thrive.