Member Services Representative

Overview

Who We Are: At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. Our CORE Values guide us to create an inclusive community where greatness can be achieved through empowerment.

Who You Are: All Team Members at Planet Fitness share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone®. They exhibit a positive and upbeat attitude, deliver exceptional service, and uphold our club policies.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Promote the Judgement Free Zone® by connecting with members and supporting their fitness journeys.
• Resolve member concerns and escalate to the Club Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, updates, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club goals.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize exercise equipment, recovery zones, and communal spaces.
• Clean and sanitize restrooms according to the routine cleaning schedule.
• Perform a comprehensive walk-through of the club areas to address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns promptly, such as fixing broken or missing equipment.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency required.

Physical Demands

• Continual standing and moving throughout the club.
• Continual communicating in person or on the phone.
• Lift up to 75 pounds occasionally.
• Move in different positions, including bending and twisting.
• Handle frequent cleaning and sanitizing of equipment and facilities.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

Benefits

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Employee perks and discounts