Member Services Representative

About the role

At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. Our CORE Values guide us to create an inclusive community where greatness can be achieved through empowerment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns.
• Help promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Execute prospective member calls and tours, assessing their membership needs.
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures).

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency required.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation/Sick Time/Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan – 3% Company Match.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Employee perks and discounts.

Pay

The pay range for this role is $17.13 - $21.50 per hour.