Member Services Rep Full Time Overnight

Benefits

• Free uniforms
• Health insurance
• Dental insurance
• Vision insurance
• Medical insurance
• Opportunity for advancement
• Paid time off (PTO)
• Training & development
• Wellness resources
• Free Black Card Membership
• 401(k) retirement savings plan
• Roth retirement savings plan
• Healthcare and Dependent Care Flexible Spending Accounts
• Short‑term disability (STD) insurance
• Long‑term disability (LTD) insurance
• Term life insurance

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Requirements

Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search. Continued employment will be based on satisfactory outcome of the background check.

• Must be 18 years of age or older.
• Ability to work onsite (this is not a remote position).
• Upbeat, professional and positive attitude with strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

• High school diploma or equivalent preferred.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Physical demands: Indoor environment with exposure to noise, dust, cleaning chemicals and gym equipment. Requires prolonged standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.). Must be able to perform CPR and operate assigned equipment; normal vision and hearing (with or without correction) required. Reasonable ADA accommodation may be made.