Member Services Rep Full Time Overnight
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real specific content. So we need sections: About the role (maybe from Summary Description), Responsibilities (Essential Duties And Responsibilities), Requirements (background check etc), Qualifications (required/preferred), Benefits (list). Also maybe Skills? Not explicit. Pay and Schedule not given, so omit.
We must not repeat job title as heading. The page already shows it, so we don't add heading for Position.
We must not include Job ID etc. Remove boilerplate: EEO, E-Verify, etc. Also remove duplicated lines.
We must preserve all substantive information. So we need to include all duties, responsibilities, qualifications, benefits, etc.
We need to format lists with - . For prose use
.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
First, Benefits: The posting lists:
Benefits: Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Dental insurance
Later under "Why you should join Planet Fitness?" includes:
Medical, Dental, Vision Insurance
PTO – Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
We need to combine benefits without duplication. Should list all unique benefits.
Let's compile:
- Free uniforms
- Health insurance (medical)
- Dental insurance
- Vision insurance
- Opportunity for advancement
- Paid time off (PTO)
- Training & development
- Wellness resources
- 401(k)
- 401(k) matching
- Free Black Card Membership
- Roth Retirement Savings Plans (maybe part of 401(k) but we can list)
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance
- Other benefits (maybe generic). Could keep "Other benefits" but that's vague; maybe we keep as "Other benefits" as it's substantive? It says "and other benefits". Might be considered filler but it's still a benefit mention. Probably safe to include "Other benefits" as a bullet.
We should avoid duplication: Health insurance already covers medical; we can list "Health insurance". Dental, Vision separate.
Now Responsibilities: Essential Duties And Responsibilities broken into categories: Customer Service, Sales & Membership Support, Front Desk Operations, Cleanliness & Maintenance. We can combine into a list of duties.
Let's extract each bullet:
Customer Service:
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
Sales & Membership Support:
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
Front Desk Operations:
- Check members into the system using club’s POS system
- Answer phones professionally and efficiently
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Cleanliness & Maintenance:
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
We can combine into a single
list.
Requirements: The posting has a section "Requirements:" with bullet-like sentences:
- Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
- Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site
We should keep these as list items.
Qualifications: There's "Qualifications Required:" and "Preferred:" plus PHYSICAL DEMANDS AND WORKING ENVIRONMENT.
We need to include qualifications section with required and preferred items.
Required:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
Physical Demands and Working Environment could be part of Qualifications or maybe a separate section? The instruction only lists certain headings; we could include under Qualifications as part of it, or we could create a separate section like "Working Environment" but not in list. Better to include under Qualifications as a subsection? But we must follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put physical demands under Qualifications as part of it.
We'll include a for prose describing physical demands.
Now About the role: Could use Summary Description: "The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures."
Also there is an introductory paragraph: "We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!" That could be part of About the role.
We'll combine into a
or maybe multiple
. Use
for prose.
Now we need to ensure we don't include boilerplate: EEO, E-Verify, franchise notes, etc. Remove those.
Also remove duplicated lines: e.g., "Employees at a franchise location are employed by the Franchisee..." appears twice; we remove.
Now produce HTML:
About the role
We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!
The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.
Responsibilities
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Requirements
- Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
- Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site.
Qualifications
Required:
- Must be 18 years of age or older.
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic.
- Reliable, punctual and dependable.
- Professional, respectful, and solutions-oriented in member and employee interactions.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred:
- High school diploma or equivalent preferred.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
Physical Demands and Working Environment:
. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, Benefits: The posting lists: Benefits: Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources 401(k) 401(k) matching Dental insurance Later under "Why you should join Planet Fitness?" includes: Medical, Dental, Vision Insurance PTO – Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits We need to combine benefits without duplication. Should list all unique benefits. Let's compile: - Free uniforms - Health insurance (medical) - Dental insurance - Vision insurance - Opportunity for advancement - Paid time off (PTO) - Training & development - Wellness resources - 401(k) - 401(k) matching - Free Black Card Membership - Roth Retirement Savings Plans (maybe part of 401(k) but we can list) - Healthcare and Dependent Care Flexible Spending Accounts - STD, LTD, Term Life Insurance - Other benefits (maybe generic). Could keep "Other benefits" but that's vague; maybe we keep as "Other benefits" as it's substantive? It says "and other benefits". Might be considered filler but it's still a benefit mention. Probably safe to include "Other benefits" as a bullet. We should avoid duplication: Health insurance already covers medical; we can list "Health insurance". Dental, Vision separate. Now Responsibilities: Essential Duties And Responsibilities broken into categories: Customer Service, Sales & Membership Support, Front Desk Operations, Cleanliness & Maintenance. We can combine into a list of duties. Let's extract each bullet: Customer Service: - Greet members, prospective members and guests in a friendly, and professional manner. - Create a positive club experience by providing outstanding customer service. - Respond to member questions and concerns promptly and courteously. - Assist members with account inquiries, changes, and billing questions. Sales & Membership Support: - Provide information about Planet Fitness memberships and amenities. - Assist potential members with tours and sign-ups. - Promote and explain current membership specials and upgrades (e.g., Black Card). - Meet or exceed membership and customer service goals. Front Desk Operations: - Check members into the system using club’s POS system - Answer phones professionally and efficiently - Process new memberships, cancellations and payments accurately. - Follow opening and closing procedures as assigned. - Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise. Cleanliness & Maintenance: - Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift. - Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas. - Ensure weights are returned to appropriate rack area - Regularly walk the floor to ensure the club remains clean, organized, and safe. - Refill cleaning stations and supplies as needed. We can combine into a single
- list.
Requirements: The posting has a section "Requirements:" with bullet-like sentences:
- Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
- Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site
We should keep these as list items.
Qualifications: There's "Qualifications Required:" and "Preferred:" plus PHYSICAL DEMANDS AND WORKING ENVIRONMENT.
We need to include qualifications section with required and preferred items.
Required:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
Physical Demands and Working Environment could be part of Qualifications or maybe a separate section? The instruction only lists certain headings; we could include under Qualifications as part of it, or we could create a separate section like "Working Environment" but not in list. Better to include under Qualifications as a subsection? But we must follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put physical demands under Qualifications as part of it.
We'll include a
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
- Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search.
- Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site.
- Must be 18 years of age or older.
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic.
- Reliable, punctual and dependable.
- Professional, respectful, and solutions-oriented in member and employee interactions.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
- High school diploma or equivalent preferred.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
for prose describing physical demands. Now About the role: Could use Summary Description: "The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures." Also there is an introductory paragraph: "We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!" That could be part of About the role. We'll combine into a
or maybe multiple
. Use
for prose. Now we need to ensure we don't include boilerplate: EEO, E-Verify, franchise notes, etc. Remove those. Also remove duplicated lines: e.g., "Employees at a franchise location are employed by the Franchisee..." appears twice; we remove. Now produce HTML:
About the role
We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!
The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.
Responsibilities
Requirements
Qualifications
Required:
Preferred:
Physical Demands and Working Environment: