Member Services Manager

About the role

Member Service Managers work to recruit and retain members, sell visitor-facing advertising in all forms, and envision, plan, and host travel industry events in Anchorage. Working under the supervision of the VP Destination Services, the Member Service Managers also support local advocacy and community relations efforts by energizing and coordinating private industry on shared initiatives important to the industry and the wider community.

Who You Are

You enjoy helping people and are a skilled communicator. You know Alaska, love exploring Anchorage, and are excited to share it all. Not content to stick to the same experiences, you actively seek out information about upcoming events, new restaurants, news about additions, businesses adding new experiences or offerings or changes to what’s available in Anchorage. You want to bring together all of it and seek to build a bigger coalition and a more powerful voice for travel and tourism companies. You use your local expertise to help share Anchorage with residents and visitors alike. You thrive at the center of many concurrent programs and initiatives and relish the opportunity to help the community and local companies rise, thrive, and grow.

Requirements

Core

• Exceptional customer service skills and face-to-face communication skills to speak one-on-one and to groups of business leaders, residents, volunteers, visitors, and other groups.
• Outstanding written communication skills to compose, edit, and proof email correspondence, printed collateral, and other information for distribution to residents, local stakeholders, businesses, and internal audiences.
• Eye for detail to aid businesses in maximizing the value of membership by ensuring that information in business profiles is accurate; encouraging companies to participate in member events; providing information on marketing tools, educational opportunities, and networking opportunities available through their membership.
• Comfort with securing cash and in-kind sponsorships and promoting attendance/involvement with Visit Anchorage events and programs.
• Ability to establish and develop relationships with business leaders.
• Effective time management and organizational skills.
• Commitment to Visit Anchorage’s mission and vision.
• Understanding of Microsoft Office suite and general digital proficiency.
• Ability to work in a fast-paced environment to balance and prioritize multiple, competing tasks and demands and to seek supervisory assistance when needed.
• Flexibility to work a schedule that may include occasional evenings or weekends for industry events and community functions.

Preferred

• Membership sales, advertising sales, or development/donations background.
• Existing knowledge of Alaska’s travel industry, businesses, and product offerings.
• Familiarity with a CRM or database software (Simpleview, Salesforce, etc.).

Pay & Benefits

The salary range for this position is $50,000-$57,000 commensurate with experience.

• Full-time employees receive 80 hours of paid vacation annually, with the prospect of more after 5 years of employment.
• Up to 144 hours of paid personal leave for personal appointments, illness, and emergencies.
• Visit Anchorage observes 11 holidays, one floating holiday, and an added day off in the employee’s birth month.
• 401(k) plan for eligible employees after one year of service with a 5% employer contribution of individual wages.
• Up to 12 weeks for family or medical leave for birth, adoption, foster care, or serious health conditions.
• Employer-paid premium for group life insurance and a percentage of health and dental insurance for employees.

Physical Demands and Work Environment

• Regularly required to stand or sit for extended periods of time.
• Occasionally required to walk, stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision and ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.