Member Services Manager
About the Role
As a key employee, the successful candidate will promote maximum service to the members by facilitating the delivery of world-class member service through member-facing employees in the member support and energy services teams, striving for consistent implementation of MTE policies and procedures across the organization while encouraging an atmosphere of continuous improvement in the cooperative's delivery of service, promoting a culture of the Ideal Team Player qualities and encouraging employees to create world-class member experiences in each interaction, and overseeing existing and recommending new MTE services in energy efficiency, demand response, and renewable energy programs that meet evolving member needs and align with the cooperative's mission.
Requirements
- Encompass the three virtues of the Ideal Team Player (Humble, Hungry & People Smart).
- Four-year degree from an accredited college in a related field is required, with a master's degree preferred.
- Ten (10) years of related progressive experience required, preferably in an electric cooperative.
- Prior supervisory experience with strong leadership and communication skills desired.
- A demonstrated working knowledge of utility billing systems, collections, member information systems, member relations, contact center technologies, process improvement, change management, and outstanding member service etiquette is required.
Benefits
- 401(k) and ROTH 401(k)
- Accrued paid time off for vacation and sick leave
- Twelve paid holidays each year
- Employee pension program
- Medical, dental and vision insurance
- Mental health/well-being programs
- Discounts from companies like United Communications, Verizon and Nissan
- Financial and retirement planning services
- Tuition reimbursement
Classification: Exempt