Member Services Associate Rock Island

Essential Duties and Responsibilities

• Members and community (in person and/or on the telephone) are greeted in a positive manner.
• Prospective members are offered a tour of the facility, information about the YMCA, the benefits of the membership and extend an invitation to join.
• Proper information is given to members and community (in person and/or on the telephone) regarding memberships, programs, rentals, reservations and other services.
• Membership applications, passes, programs, merchandise, replacement card data entry is complete and accurate with all monies receipted properly.
• Shift end report is completed with all monies collected and reconciled.
• Respond to customer complaints in a positive manner.
• Operate all office equipment including washer/dryer, computer, credit cards, faxes, folding machine, laminator, postage and the like.
• Attend training, meetings and special events when required.
• Follow all components of Membership by Design and Relationship by Design philosophy.
• Service and lobby areas are kept in a neat and professional manner at all times.
• Aid/handle behavior, medical, and emergency situations documenting on Incident Report.
• A neat and clean personal appearance is kept at all times.

Requirements

• High school diploma or the equivalent.
• Six months previous experience in customer service.
• Complete background check, child abuse prevention training, CPR/AED certification and blood borne pathogens.