Member Services Associate I

About the role

The YMCA of Greenville is a dynamic and rapidly growing association dedicated to strengthening the community through youth development, healthy living, and social responsibility. The Member Services Associate I is responsible for delivering excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Attends/Completes required abuse risk management training.
• Adheres to procedures related to managing high-risk activities and supervising consumers.
• Follows mandated reporting requirements.
• Adheres to job specific abuse risk management responsibilities.

Requirements

• High School diploma.
• At least three months or more customer service/public relations experience required.
• Must be detail-oriented, possess strong organizational skills and have the ability to multi-task.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.
• Requires CPR/First Aid, Blood Bourne Pathogen and Child Abuse Prevention training within first 30-days of employment.