Member Services Admin

About the Role

Crunch Fitness is a rapidly expanding fitness brand with over 500 franchised and corporate-owned gyms across the United States and internationally. Rated as the #1 Fitness Franchise by Entrepreneur in 2024 and 2025, our unfiltered philosophy of "No Judgments" drives us to create a gym and community for all. We believe in making serious fitness fun by fusing exercise with entertainment and innovation. Experience the unique opportunity to be part of our high-growth team, where professional development and advancement are plentiful. Together, we are redefining the fitness industry.

Responsibilities

• Update billing info, process cancellations, freeze accounts, and handle refunds in the system.
• Resolve issues and provide support to members experiencing issues with member app and report bugs to technical support teams.
• Assist franchise owners and gym managers with complex membership or software issues.
• Manage, enter and update large amounts of member data accurately in various systems.
• Create and submit various reports to supervisor (e.g. cancellations, member issues, and response times for management).

Qualifications

• 1–3 years in an office as an administrator, customer service, or billing role (fitness or hospitality experience is a plus).
• High school diploma required; college degree preferred.
• Good with Microsoft Excel, Word, and basic database or customer service software, customer service email ticketing system.
• Able to write professional emails and handle upset customers calmly and politely.
• Very careful with numbers, finance, data, and member contracts.
• Fun, energetic, and matches Crunch's "No Judgments" vibe.

Benefits

• Generous, flexible paid time off
• 401(k) plan with discretionary matching opportunities
• Comprehensive medical, dental, and vision benefits
• Health savings and flexible spending accounts
• Basic life and AD&D insurance, plus short-term and long-term disability coverage
• Employee Assistance Plan, which offers confidential counseling and support services whenever you need it
• Education assistance program
• Free Crunch Gym Membership across all our clubs, nationwide
• Milestone Anniversary Recognition program
• Flexible work from home options available