Member Services Admin

Job Responsibilities

• Manage Member Accounts: Update billing info, process cancellations, freeze accounts, and handle refunds in the system.
• Member App Support: Resolve issues and provide support to members experiencing issues with member app and report bugs to technical support teams.
• Support Gym Management: Assist franchise owners and gym managers with complex membership or software issues.
• Admin & Data Entry: Keep Data Clean: Manage, enter and update large amounts of member data accurately in various systems.
• Data Reporting and Analysis: Create and submit various reports to supervisor (e.g., cancellations, member issues, and response times for management).

Job Qualifications

• Experience: 1–3 years in an office as an administrator, customer service, or billing role (fitness or hospitality experience is a plus).
• Education: High school diploma required; college degree preferred.
• Skills: Tech Savvy: Good with Microsoft Excel, Word, and basic database or customer service software, customer service email ticketing system. Great Communicator: Able to write professional emails and handle upset customers calmly and politely. Detail-Oriented: Very careful with numbers, finance, data, and member contracts. Multitask Culture Fit: Fun, energetic, and matches Crunch’s "No Judgments" vibe.

Benefits

• Generous, flexible paid time off
• 401(k) plan with discretionary matching opportunities
• Comprehensive medical, dental, and vision benefits
• Health savings and flexible spending accounts
• Basic life and AD&D insurance, plus short-term and long-term disability coverage
• Employee Assistance Plan, which offers confidential counseling and support services whenever you need it
• Education assistance program
• Free Crunch Gym Membership across all our clubs, nationwide
• Milestone Anniversary Recognition program

Pay

$23.00 per hour

Schedule

Flexible work from home options available.