Member Service Specialist/Member Service Representative

Essential Responsibilities

• Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Verifying checks and cash and examining documents for essential elements
• Reviewing & providing system overrides on other tellers’ transactions, when needed
• Following the Bank’s security guidelines on a daily basis
• Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviewing member accounts to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Becoming cross-trained on the bank’s products, services and related procedures to assist on the platform as a Member Service Specialist as needed (See duties below)
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills & Competencies

• At least one year of bank teller experience with a single employer and/or experience on the sales and service platform
• Proven ability to give our members excellent service in person, on the phone, and by email
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Able to keep cash drawer in balance on a daily basis
• Able to accurately process monetary transactions in a timely fashion
• Able to work as an integral and reliable team player
• Able to be punctual and dependable, keeping unplanned absences to a minimum
• Able to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Able to learn new product information and promote benefits to members

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally
• Erect or maintain equilibrium while sitting most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Not substantially exposed to adverse environmental conditions

Good-Faith Compensation Range

The good-faith compensation range for this role is expected to be $43,000 to $53,500. Exact compensation will be based on the role, market, internal equity, and candidate qualifications.

Pay

The good-faith compensation range for this role is expected to be $43,000 to $53,500. Exact compensation will be based on the role, market, internal equity, and candidate qualifications.

Schedule

Exact schedule will be based on the role, market, internal equity, and candidate qualifications.

Benefits

Exact benefits will be based on the role, market, internal equity, and candidate qualifications.