Member Service Specialist - Health Associate - Hanover County - Ashland, VA

About the role

Serve as a member of the county sales team through insurance processing, service and sales assistance. This position is in training for the Sr Member Service Specialist – Healthcare Elite role within three years as Sr MSS requirements are met.

Responsibilities

• Handle quoting and servicing for Healthcare products available in the agency as a trainee.
• Handle healthcare open enrollment for the agency with support from VFBHIS.
• Complete all training and proficiency testing for Health insurance sales and servicing.
• Insurance business processing: answer customer inquiries via phone, e-mail and in-person, process payments, submit claim reports, prepare certificates of insurance and binders, prepare correspondence, process Tier 1 changes to insurance policies.
• Support Agents: quote home and auto business; process new business; promote cross selling; set appointments for Agents; promote FB Bank products; support the sale of Southern Farm Bureau Life Insurance Products.
• Promote the Healthcare operation: maintain basic knowledge of product offerings; collect information required for a referral.
• Support and promote the activities of the county farm bureau.
• Maintain all County Farm Bureau records, files and permanent documents.
• Maintain the County Farm Bureau financial accounting system. Record all money transactions and make bank deposits.
• Maintain accurate county membership information by administering the membership renewal process, assigning new membership numbers, maintaining a paid listing of members as required in the Memorandum of Agreement, conducting the annual membership service check and by entering membership data into the membership system.
• Assist in the planning of county board meetings and other meetings/events if requested.
• Maintain good communication with the County President and Directors on issues relating to membership and service programs.
• Open and close office.
• Maintain county office supplies.
• Operate all computer programs designed for County Farm Bureau and Insurance Company use.
• Ability to operate all office equipment such as telephone, printer, postage machine.

Requirements

• Must obtain P&C and L&H licenses within four months of employment.
• Must maintain licenses through CE credits.

Qualifications

A High School Diploma is required. A Bachelor's Degree is preferred.

Skills

• Ability to attend all required training classes and meetings (some overnight travel required).
• Technically proficient- MS Office products, ability to learn and utilize all in-house systems.
• Positive attitude.
• Strong detail orientation.
• Effective in both verbal and written communications.
• High degree of organization.
• Proven customer focus.
• Excellent Customer Service Skills.
• Must be a team player.
• Ability to multi-task and handle frequent interruptions.

Preferred Qualifications

• Previous Insurance experience.
• CISR Designation.

Compensation

The compensation for this position is $36,000 - $56,000 Annually.