Member Service Specialist

About the Role

Under supervision and in accordance with established procedures and systems, this role primarily focuses on providing exceptional service to members by promoting and selling credit union services and products to new and existing members. The position requires the full utilization of job-relevant technical skills, continuous skill updates, and a commitment to enhancing service quality.

Responsibilities

• Deposit and Member Service Functions:
  • Process transactions such as opening and closing personal and business savings and checking accounts, IRAs, and Term Share accounts.
  • Perform stop payments, account research, and balancing.
  • Enroll members for direct deposits and ACH origination.
  • Explain credit union products and services to members.
  • Identify and pursue sales opportunities through loan and deposit sources.
  • Support loan and deposit growth by participating in call campaigns to identify pre-qualified members and uncover future needs.
  • Achieve sales goals by offering products and services beneficial to both members and the credit union.
  • Assist members with account usage, balance inquiries, copy requests, and address changes.
  • Manage safe deposit boxes, including opening, closing, and maintaining logs.
• Loan Functions:
  • Interview loan applicants to gather credit information and determine the best loan products.
  • Sell additional loan products, credit insurance, and services like payroll deduction and direct deposit.
  • Close loans following set policies, procedures, and compliance standards.
  • Enter loan applications, assess creditworthiness, and assist members in making informed choices.
  • Assemble and forward credit information to Lending Specialists for review.
  • Process loan applications, notes, disbursements, and required paperwork in accordance with credit union policies.
  • Ensure proper recording and satisfaction of liens.
• Teller Functions:
  • Process deposits, withdrawals, money orders, stamps, and Visa cash advances.
  • Record loan payments and advances.
  • Assist with term share account withdrawals and transfers.
  • Operate and balance coin machines.
  • Process stop payments, lost/stolen cards, and check orders.
  • Operate postage machines and answer phones to assist members.
  • Verify incoming cash from the Federal Reserve.
  • Assist with balancing, daily deposits, and ATM cash loading.
  • Maintain office supply inventory and process Line of Credit advances.
  • Open and close teller terminals, balancing cash, checks, and money orders daily.
  • Perform Vault Teller duties in collaboration with the Branch Manager.
• Other Duties:
  • Research account information and discrepancies for members.
  • Close accounts as requested, following procedures.
  • Count, sort, and wrap coins as needed.
  • Ensure security measures are in place and adhered to in the teller area.
  • Prepare standardized reports, such as CTR reports, as directed by Reg CC.
  • Perform specific and delegated duties as assigned by Management.

Qualifications

Not explicitly detailed in the posting.

Skills

• Strong member service and sales skills.
• Ability to identify and pursue sales opportunities.
• Proficiency in processing various financial transactions.
• Knowledge of credit union products and services.
• Attention to detail and adherence to procedures and compliance standards.
• Effective communication and interpersonal skills.

Pay

$20-22 per hour

Schedule

Full-time, 40 hours per week