MEMBER SERVICE SPECIALIST

Guardian Credit Union · Alexander City, AL · 4 days ago

Business DevelopmentFull-time

Major Duties and Responsibilities

Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts.
Obtains and accurately records information required for the provision of services.
Counsels on product selection or use, opens new accounts and processes consumer loans.
Maintains limited occurrences and amounts of Over/Short per policy and returned checks.
Maintains knowledge and thorough understanding of credit union processes, products and services to effectively assist members in the assigned capacity.
Provides coaching and assists with the training of other employees as needed.
Provides feedback to Branch Operations based on observations to identify and support continuous improvement.
Proactively identifies and recommends products and services for the betterment of the member.
Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them.
Maintains knowledge of product and service offerings.
Demonstrates customer service skills, attentiveness, tact and diplomacy in dealing with members and co-workers.
Works actively toward individual, branch and credit union goals while ensuring quality service is provided.
Seeks opportunities for to improve efficiency and communicates to leadership.
Troubleshoots and resolves member and internal inquiries in a timely, professional and accurate manner.
Informs and advises member of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.

Qualifications

High school diploma or equivalent. Associate’s degree preferred.

Must have strong interpersonal and communication skills.

Must be able to work independently and as part of a team.

Must be able to work flexible hours, including some Saturdays.

Must be able to maintain confidentiality and handle sensitive information.

Must be able to perform basic math calculations.

Must be able to operate a computer and related software.

Must be able to read, write and speak English.

Must be able to pass a background check.

Must be able to pass a drug test.

Must be able to lift up to 20 pounds.

Must be able to stand for long periods of time.

Must be able to walk for long periods of time.

Must be able to sit for long periods of time.

Must be able to bend, stoop, kneel, crouch and reach.

Must be able to hear and see clearly.

Must be able to communicate effectively both verbally and in writing.

Must be able to understand and follow oral and written instructions.

Must be able to work in a fast-paced environment.

Must be able to work under pressure.

Must be able to work independently.

Must be able to work with others.

Must be able to work overtime as needed.

Must be able to work weekends.

Must be able to work holidays.

Must be able to work in a team environment.

Must be able to work in a customer service environment.

Must be able to work in a high-stress environment.

Must be able to work in a high-pressure environment.

Must be able to work in a high-demand environment.

Must be able to work in a high-volume environment.

Must be able to work in a high-turnover environment.

Must be able to work in a high-activity environment.

Must be able to work in a high-transaction environment.

Must be able to work in a high-frequency environment.

Must be able to work in a high-intensity environment.

Must be able to work in a high-energy environment.

Must be able to work in a high-activity level environment.

Must be able to work in a high-transaction volume environment.

Must be able to work in a high-activity rate environment.

Must be able to work in a high-transaction frequency environment.

Must be able to work in a high-activity intensity environment.

Must be able to work in a high-transaction energy environment.

Must be able to work in a high-activity level frequency environment.

Must be able to work in a high-transaction volume intensity environment.

Must be able to work in a high-activity rate frequency environment.

Must be able to work in a high-transaction energy level environment.

Must be able to work in a high-activity level intensity environment.

Must be able to work in a high-transaction volume energy environment.

Must be able to work in a high-activity rate intensity environment.

Must be able to work in a high-transaction volume energy level environment.

Must be able to work in a high-activity level intensity frequency environment.

Must be able to work in a high-transaction volume energy level intensity environment.

Must be able to work in a high-activity rate intensity frequency environment.