Member Service Specialist

About the role

Our client is a well-established organization committed to delivering exceptional service and support to its members. They foster a collaborative, team-oriented environment that values innovation, professional growth, and outstanding customer experiences.

Responsibilities

• Handle inbound calls while providing courteous and professional customer support.
• Resolve member and provider inquiries whenever possible during the first interaction.
• Explain available benefits, services, and account information accurately.
• Maintain thorough documentation of customer interactions within internal systems.
• Respond to emails received through shared and assigned inboxes.
• Perform research and complete follow-up activities to ensure requests are resolved promptly.
• Initiate outbound communications when additional information or follow-up is required.
• Update case statuses and maintain accurate workflow records.
• Manage assigned tasks independently while meeting service level expectations.
• Collaborate with internal departments to resolve complex issues.
• Assist with call coverage during periods of increased volume.
• Identify recurring service trends and recommend opportunities to improve processes.
• Utilize internal technology and AI-enabled tools to enhance efficiency and customer service.
• Complete additional duties and special projects as assigned.

Requirements

• A high school diploma or equivalent required.
• Previous experience in customer service, call center, healthcare, insurance, or administrative support preferred.
• Experience using CRM, case management, ticketing, or similar software is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• High level of accuracy with documentation and recordkeeping.
• Ability to work effectively in a collaborative team environment.
• Comfortable learning new technology and navigating multiple computer systems.
• Strong problem-solving skills and a customer-first mindset.

Qualifications

• A high school diploma or equivalent required.
• Previous experience in customer service, call center, healthcare, insurance, or administrative support preferred.
• Experience using CRM, case management, ticketing, or similar software is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• High level of accuracy with documentation and recordkeeping.
• Ability to work effectively in a collaborative team environment.
• Comfortable learning new technology and navigating multiple computer systems.
• Strong problem-solving skills and a customer-first mindset.

Benefits

• This position is eligible for medical, dental, vision, and 401(k).

Pay

$20-25/hr

Schedule

Monday–Friday, 10am-7pm